At 6cxsync, we strive to provide reliable global DID numbers and cloud telephony services. This Refund Policy outlines the conditions under which refunds may be issued for services purchased through our platform.
By purchasing our services, you agree to the terms of this Refund Policy.
Due to the nature of telecom and digital services, the following items are generally non-refundable:
DID number purchases or activations
Monthly DID rental fees
Setup or activation charges
Call usage charges
SMS or messaging usage charges
Any third-party telecom fees
Once a DID number is activated or service is provisioned, it cannot be refunded.
Refunds may be considered in the following situations:
Duplicate payment made by mistake
Payment processed but service was not provisioned
Technical issue on our platform preventing service activation
Refund requests must be submitted within 7 days of the transaction date.
To request a refund, customers must contact our support team with the following information:
Account email address
Transaction ID or invoice number
Reason for the refund request
All requests will be reviewed by our billing team before approval.
If a refund is approved, the amount will be processed within 7–10 business days. Refunds will be issued to the original payment method used for the transaction.
If an account is suspended or terminated due to violation of our Terms of Service or Acceptable Use Policy, no refunds will be issued.
6cxsync reserves the right to modify this Refund Policy at any time. Updated policies will be published on our website.
If you have any questions about this Refund Policy, please contact us:
Email: support@6cxsync.com
Company: 6cxsync
Website: www.6cxsync.com
Phone: +1 (833) 435-5226
